Please follow these instructions if your cookware needs warranty service, repair or replacement;
or if you have broken handles and/or knobs to send in for replacement.
Lifetime Service – In the Continental United States
If you are located in the United States, please follow the instructions below for cookware warranty service, or handle & knob repair or replacement.
Lifetime Service – Outside the Continental United States
If you are located outside of the continental United States, please contact your local distributor for cookware warranty service. Handle and knob repair or replacement for those outside the continental United States can be handled either through your local distributor, or by following the instructions below.
- Complete the Service Request Form below. Please be detailed in your description of all items being returned, as well as the reason you are sending each item for evaluation.
- When all information has been entered, press the "Create Service Request Form" button at the bottom of this page. This will take you to a printable page. Print 2 copies: 1 to be included with the cookware, handles and/or knobs being returned, and 1 copy for your records.
- Please include shipping and handling charges, payable in U.S. dollars to Regal Ware, Inc:
$11.00 Continental USA
$35.00 Canada, Alaska, Hawaii, US Territories
$60.00 All countries not listed above
- Package your cookware, handles and/or knobs, 1 of the printed copies of the Service Request Form, and your check or money order for shipping and handling. Then ship prepaid and insured to:
Regal Ware, Inc.
Attn: Service Dept.
1100 Schmidt Rd.
West Bend, WI 53090
Our consumer service specialists will inspect your items and will repair or replace your cookware, handles and/or knobs according to the terms of your warranty. Please allow 10 business days from the date we receive your cookware.
If you have further questions, please call 262-626-2121 between 8:00 am and 4:30 pm, Central Time, Monday through Friday.