Service Request Form

If your cookware needs warranty service, please read the instructions and submit the request form.

Instructions

  1. Complete the Service Request Form.  Please be detailed in your description of all items being returned, as well as the reason you are sending each item for evaluation.
  2. When all information has been entered, press the "Create Service Request Form" button at the bottom of this page.  This will take you to a printable page.  Print two (2) copies: Inlcude one with the cookware, and keep one copy for your records.
  3. Please include a check for shipping and handling charges, payable in U.S. dollars to Regal Ware, Inc:

    $11.00 Continental USA
    $35.00 Alaska, Hawaii, US Territories
  4. Package your cookware, and include one of the printed copies of the Service Request Form and your check or money order for shipping and handling. 
  5. Then ship your package, prepaid and insured, using the address label you print after you submit this request.

Our customer service specialists will inspect your items and will replace your cookware according to the terms of your warranty.  Please allow 10 business days from the date we receive your cookware for processing.

If you have further questions, please call 800-474-4231 between 8:00 am and 4:30 pm, Central Time, Monday through Friday.

* - Required Information
Country: United States
First Name: *
Last Name: *
Attention:
PO Box (if any):
Street Address: *
Apt./Suite, Etc.:
  City & state will auto-fill.
Zip Code: *
City:
County:
State:
 
Phone: *
E-mail:

Service Request (please be detailed)

This information will assist our service specialists in evaluating your items when they are received.  If you require immediate response, please email [email protected].